Return and Refund Policy

Return and Refund Policy

Last updated: [DATE]

We want you to have a positive experience with OneShop. If you need help with an order, please contact us at [CUSTOMER SERVICE EMAIL].

Return Eligibility

To request a return, contact us within [NUMBER OF DAYS] days of receiving your order.

Products must generally be:

  • Unused and unopened

  • In their original packaging

  • In a resalable condition

  • Accompanied by proof of purchase

For hygiene and safety reasons, opened or used cosmetic products may not be eligible for return unless they are defective, damaged or incorrectly supplied.

Non-Returnable Items

The following items may not be eligible for return:

  • Opened or used body-care products

  • Products without their original packaging

  • Gift cards

  • Items marked as final sale

  • Products damaged after delivery through misuse or improper storage

Damaged or Incorrect Orders

If your order arrives damaged, defective or incorrect, contact us within [NUMBER OF DAYS] days and include your order number and clear photographs of the issue. We will review the request and, where appropriate, offer a replacement, refund or other suitable solution.

Return Process

Before sending anything back, contact us at [CUSTOMER SERVICE EMAIL]. We will provide the return instructions and return address.

Do not send products to the return address shown on the parcel unless our customer service team has confirmed it in writing.

Unless the item is faulty, damaged or incorrectly supplied, return shipping costs are the responsibility of the customer.

Refunds

Once your return has been received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method within [NUMBER OF BUSINESS DAYS] business days.

Original shipping charges may be non-refundable unless the return is caused by an error on our part or a defective product.

Exchanges

We do not guarantee direct exchanges. If you need a different product, contact our team. We may ask you to return the original item and place a new order.

Cancellation Rights

If consumer protection laws in your location provide a cancellation or withdrawal period, those rights may apply in addition to this policy. Certain hygiene-sealed products may be excluded once opened where permitted by law.

Contact

Email: [CUSTOMER SERVICE EMAIL]
Order number: Please include your order number in every return request.