Politique de confidentialité

Privacy Policy

Last updated: [DATE]

This Privacy Policy explains how [LEGAL COMPANY NAME], trading as OneShop, collects, uses and protects your personal information when you visit our website or place an order.

Information We Collect

We may collect the following information:

  • Full name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Payment and transaction information

  • Order history

  • Information you provide when contacting customer service

  • Website usage, device and browsing information collected through cookies

Payment card details are processed by our payment providers. OneShop does not store complete payment card information on its own systems.

How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Confirm payments and send order updates

  • Provide customer support

  • Manage returns, refunds and exchanges

  • Improve our website, products and services

  • Detect fraud, abuse or security issues

  • Send marketing communications when you have provided consent

  • Comply with legal and regulatory obligations

Marketing Communications

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us at [CUSTOMER SERVICE EMAIL].

Cookies

Our website may use cookies and similar technologies to maintain your shopping cart, remember preferences, understand website traffic and improve the customer experience.

You can control or disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.

Sharing Your Information

We may share personal information with trusted service providers who help us operate our business, including:

  • Payment processors

  • Shopify or our ecommerce platform

  • Shipping and delivery providers

  • Customer service and communication providers

  • Website analytics and advertising providers

  • Professional advisers and authorities where legally required

We do not sell your personal information.

Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes and enforce our agreements.

Your Rights

Depending on your location, you may have rights to access, correct, update, delete or restrict the use of your personal information. You may also have the right to withdraw consent or object to certain processing activities.

To exercise your rights, contact:

Email: [PRIVACY EMAIL]
Address: [FULL BUSINESS ADDRESS]

Data Security

We use reasonable technical and organisational measures to protect your personal information. However, no online transmission or storage system can be guaranteed to be completely secure.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

Contact

If you have questions about this Privacy Policy, contact us at [PRIVACY EMAIL].